Quote:
Originally Posted by BigBassin144
Thanks Keith.
I know Kenmore's aren't the best grills out there, but compared to the other cheaper brands (and by cheaper, I mean not Weber, Broilmaster, etc) they seems like they're constructed far better. And at least with Kenmore, you know you'll have good (or at least decent) customer service compared to the possibility of none with other cheap chinese made grills.
BB
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I only used the customer service once after I purchased my Kenmore grill. I was having trouble getting the rotiserie burner in the rear of the grill to light. Thought something was wrong with it. Turns out nothing was wrong with it. I just wasn't lighting it properly. Anyways, I called Sears to ask for help. The very next day a Sears grill guy was at my door, showed me what I was doing wrong, and left without giving me a bill. And your right about how they are made. Compare the actual construction of the Kenmore to many other grills and you'll see that they are better built than most. Few people look at the grill from the back side and from underneith. Too bad, cause they would see things they never thought of before.